Customer Insight Executive in East Grinstead

Job Code 1079

Customer Insight Executive in East Grinstead

up to £24,000 per annum

  • Full Time
  • East Grinstead
  • Posted 6 months ago


Are you a Customer Insight Executive looking for your next move or are you in a Customer focused role which requires some data analytics?  Are you passionate about the Customer journey and providing this insight data to enhance their experience?

This is a new Customer Insight Executive role supporting the Sales team to provide an exceptional customer experience. In return you will be working in a business where people are at the heart of everything they do.

What will you be doing as a Customer Insight Executive?

  • Supporting the Membership Sales team to ensure new members achieve maximum value for their subscription and rebook at renewal
  • Responsible for the membership customer journey, primarily the back-office functions
  • Measuring customer engagement via analytics
  • Working with sales, marketing and editorial teams to increase customer satisfaction and retention
  • Helping to shape the future strategy

Who are we looking for?

Someone with…

  • Strong interpersonal and communication skills, both written and verbal
  • Experienced in dealing with directors and business leaders via the phone
  • Digital experience including the ability to analyse usage and behavioural data
  • Experience of using CRM’s and back office systems
  • Proactive, driven and enthusiastic
  • Motivated and able to use your own initiative
  • Can do and flexible attitude with ability to juggle priorities
  • Highly organised, superb attention to detail with excellent time management skills

What’s in it for you?

  • Contributory pension, life insurance & private healthcare (after qualifying period)
  • 22 days holiday
  • Shut down between Christmas and New Year
  • A welcoming and established team
  • Lots of training and development
  • Well Being scheme
  • Flexible benefits
  • Hours 9am to 5pm Monday to Friday

How do you get in touch?

If this role sounds like your kind of job then please apply here or get in touch with us direct either through our website, email or by calling the team. We do try and respond to all of you personally but sometimes the volume of interest makes this tricky. If this is the job for you make sure you contact us.

GoGecko Ltd are acting as a Recruitment Agency in respect of this vacancy.



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