Customer Support Coordinator1492
Customer Support Coordinator £28,000 Crawley
Love being the person who keeps everything running smoothly and customers smiling? This could be the perfect next step.
We are proud to be partnering with Espresso Solutions, a well-established name in the coffee industry, bringing some of the world’s leading barista brands and services to customers across the UK. As Customer Support Coordinator, you’ll be the first point of contact for customers, keeping orders, deliveries and enquiries moving smoothly from start to finish.
This is a great opportunity for someone who enjoys variety, takes pride in solving problems, and wants to build a career in a growing business where customer service genuinely matters.
- Overseeing the full sales order process, making sure orders are processed accurately and promptly.
- Coordinating delivery logistics and liaising with couriers to keep shipments running smoothly.
- Handling customer enquiries by email, chat and phone, providing clear and friendly support.
- Reviewing and processing returns and warranty claims, working closely with the technical team.
- Resolving order issues in a timely, professional way.
- Providing first line troubleshooting support for product related queries.
- Being the first friendly face for any guests visiting the office.
Someone with a genuine passion for great customer service, who enjoys variety and thinking on their feet, with:
- Strong customer service skills: active listening, clear communication, patience and professionalism.
- Confidence to use initiative and make decisions independently.
- A team player mindset, with strong problem solving and critical thinking skills.
- Excellent organisation and time management, comfortable juggling multiple tasks and deadlines.
- Persistence and motivation to see things through, even when it’s challenging.
- Good working knowledge of Microsoft Office and confident computer skills.
- Comfort reviewing reports and feedback data.
It would also be great if you have:
- A passion for coffee and the specialty coffee industry.
- Salary £28,000 per annum (pro rata if part time)
- Unlimited coffee, of course!
- 21 days holiday plus Bank Holidays
- Your birthday off!
- Company contributory pension scheme
- Social events, company lunches and social nights
- Various Salary Sacrifice Schemes
- Free EV Charging
- Access to the Mintago financial wellbeing platform
If you’re organised, personable and ready to be the friendly face of a growing coffee business, we’d love to hear from you. Apply now or get in touch with the GoGecko team directly at team@gogecko.org.uk
GoGecko Ltd are acting as a Recruitment Agency in respect of this vacancy.
