Customer Success Manager1482
Customer Success Manager Crawley £35K DOE
Love delivering brilliant customer experiences and leading from the front? This could be the perfect next step.
We are proud to be partnering with Espresso Solutions, a well-established name in the coffee industry, bringing some of the world’s leading barista brands and services to customers across the UK. As Customer Success Manager, you’ll take ownership of the customer journey, lead a small but important team, and play a key role in keeping operations running smoothly.
This is a fantastic opportunity for someone who enjoys solving problems, improving processes and making a real impact in a growing business where customer service genuinely matters.
- Leading, coaching and developing a Customer Support team, creating a positive and high performing environment.
- Driving continuous improvements to customer service processes and operational efficiency.
- Managing the end-to-end sales order process, ensuring accuracy, timely dispatch and smooth customer communication.
- Acting as a key point of contact for customers, handling enquiries and ensuring excellent service standards are maintained.
- Working alongside the technical team to support troubleshooting, warranty claims and repair processes.
- Overseeing product collections, repairs and returns, ensuring a seamless customer experience.
- Reviewing warranty claims and keeping customers informed throughout the process.
Someone passionate about customer service and who enjoys bringing out the best in others, with:
- Previous experience leading or mentoring a customer service team.
- Excellent communication, listening and relationship building skills.
- Strong problem solving abilities and confidence when making decisions.
- A collaborative approach and the ability to work effectively across different teams.
- Good technical confidence, including experience using Microsoft Office and collaboration tools.
- Outstanding organisation skills and the ability to manage multiple priorities.
- A proactive, positive attitude with a desire to learn and continuously improve.
- Competitive Salary £35K DOE
- Unlimited coffee, of course!
- 21 days holiday plus Bank Holidays
- Your birthday off!
- Access to Employee Assistance Programme
- Company contributory pension scheme
- Social events, company lunches and social nights
- Free monthly car clean
- Training and development opportunities
- Various Salary Sacrifice Schemes
- Free EV Charging
- In house barista training & coffee to take home each month
If you’re passionate about customer service and this sounds like your kind of role, we’d love to hear from you. Apply now or get in touch with the GoGecko team directly at team@gogecko.org.uk
GoGecko Ltd are acting as a Recruitment Agency in respect of this vacancy.
