Social Media Response SpecialistRef 1403
GoGecko is working in Partnership with Flare Audio to find a Social Media Response Specialist to join their team.
This is the chance to be a Social Media Response Specialist as part of an exciting audio technology company based in Lancing on the South Coast. Flare Audio are a dynamic and progressive outfit who design and manufacture everything from earphones, earplugs and in-ear devices that change the way we hear. They’ve sold over 1.3 million pairs of in-ear devices and ship to over 180 countries with their HQ just 5 minutes from the railway station and the beach.
If you want to work as a Social Media Response Specialist in a friendly and happy team whose products are adopted and loved around the world (and if you enjoy cake on your birthday and the odd weekday quiz) then this is the job for you.
- Private medical insurance (after a successful probationary of 6 months).
- 22 days annual leave plus bank holidays
- Free products
- Free on-site parking
- Warm and friendly team environment
- 4 hours on Saturday and Sunday and 8 hours on Friday in the office (16 hours in total)
- Manage customer engagement across Instagram, X/Twitter, TikTok, and Facebook promptly and courteously.
- Address customer enquiries, concerns, and feedback
- Identify and escalate complex or sensitive issues
- Maintain a consistent brand tone and voice in all social media interactions.
- Monitor social media conversations, industry trends, and competitor activities
- Collaborate with the Customer Service Manager and other relevant stakeholders to develop and implement response strategies.
- Keep track of customer interactions, maintain accurate records, and generate regular reports for evaluation.
Someone with….
- Good knowledge and understanding of major social media platforms, including Facebook, Instagram, X/Twitter, and TikTok.
- Excellent written and verbal communication skills with high attention to detail
- Ability to communicate effectively and empathetically with customers in various situations.
- Excellent customer service skills
- Experience in social media, customer service, or a related role is highly desirable.
- Experience in handling customer enquiries via social media platforms is also an advantage
